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Story policy

Our store policy
 

Our store policies can be found on this page. We have taken great care to outline our commitments to our customers and what they can expect when shopping with us. From our return policy to shipping information, you can find all the details you need to make an informed purchase. If you have any questions or concerns, feel free to reach out to us.

SHIPPING AND DELIVERY

We are dedicated to providing you with beautiful and high-quality pieces of jewelry. We ship our products to customers all over the world and we want you to know that the shipping time will depend on your

location. Typically, it takes 1 to 12 days for the package to arrive after it has been shipped.

Please note that we take pride in our craftsmanship and each piece of jewelry is made to order. The production process for each ring takes 1 to 2 weeks. This allows us to ensure that each piece is made to the highest standards and meets your specific requirements.

We appreciate your patience and we are confident that you will be happy with your purchase. If you have any questions, please do not hesitate to contact us. Thank you for choosing us!"

RETURNs

At our jewelry webshop, we are committed to providing the highest level of customer satisfaction. That's why we offer a 14-day return policy for all of our products.

If you're not completely satisfied with your order, simply return it within 14 days of its arrival, and we'll be happy to process a refund or exchange. Our goal is to make sure that you are completely satisfied with your purchase, and we will do everything we can to make it right.

To initiate a return, please contact us through email (see contact) or through our Instagram account, and we'll be happy to assist you.

Please note that all returns must be in the original packaging and in new and unused condition. We also ask that you provide a tracking number to ensure the safe and timely arrival of your return.

We are committed to providing the best possible shopping experience, and we believe that starts with a fair and flexible return policy. If you have any questions or concerns, please don't hesitate to reach out to us.

PRIVACY with OBSCURE-STOCK

At our jewelry webshop, we take your privacy very seriously. We understand that your personal information is important, and we are committed to protecting it.

We will never share or sell any of your information with third parties. Your order information, including your name, address, and payment details, will be kept confidential and secure.

We use industry-standard security measures, including encryption and secure servers, to protect your personal information. We also regularly monitor and update our security systems to ensure that your information is always safe.

We value your trust, and we are committed to protecting your privacy. If you have any questions or concerns about our privacy policy, please don't hesitate to reach out to us

Warrenty

At our jewelry webshop, we stand behind the quality of our products. That's why we offer a 1-year warranty on all of our jewelry pieces.

If you experience any defects or issues with your jewelry within the first year of purchase, we will repair or replace it at no cost to you. Our goal is to ensure that your jewelry remains beautiful and functional for years to come.

To initiate a warranty claim, please contact us through email or through our Instagram account, and we'll be happy to assist you.

Please note that the warranty does not cover normal wear and tear, or damage caused by improper use or handling.

We believe in providing our customers with the highest quality products, and we are committed to supporting you for the life of your jewelry. If you have any questions or concerns about our warranty policy, please don't hesitate to reach out to us.

Legal notice

This Legal Notice regulates the general conditions of access and use of the website accessible through www.obscure-stock.com (henceforth, the website), which OBSCURE-STOCK & MORE, B.V. makes available to internet users.

The use of the website implies the complete acceptance without reservations of each and every resolution included in this Legal Notice. Therefore, the user must read the current legal notice carefully every time the website is accessed, as the terms of use are subject to modifications on the judgement of the website’s owner, or due to legal, judicial criterion or business practice changes.

  1. OWNERSHIP OF THE WEBSITE. Holder’s name: OBSCURE-STOCK & MORE, B.V. Place of business: [amsterdam]. VAT: [Insert your VAT number here] Email: Obscurestock@gmail.com

  2. SUBJECT. The website allows its users access to information and services offered by OBSCURE-STOCK & MORE, B.V. to those people and organizations interested in them.

  3. ACCESS TO AND USE OF THE WEBSITE. 3.1. The access and use of this website is free for its users. 3.2. User registration. The access and use of the website do not demand prior subscription or registration of its users.

  4. CONTENT OF THE WEBSITE. The language used by the owner is Dutch. OBSCURE-STOCK & MORE, B.V. isn’t responsible for the lack of comprehension or understanding of the language by the user, nor its consequences.

OBSCURE-STOCK & MORE, B.V. is allowed to modify the contents without notice, just as eliminate or changed them within the website, as well as its access, freely and without justification, not being responsible for the consequences that may cause to the users.

The use of the website content to advertise, hire or spread advertising, or own information or of third parties without the authorization of OBSCURE-STOCK & MORE, B.V., or forward advertising of information, through the services or information available to the users, regardless its use being free or not.

Links and hyperlinks added by third parties in their websites, addressing the website, will redirect to the website, not being able to demonstrate, directly or indirectly, false, inaccurate or confuse indications, nor engaging disloyal or illicit actions against OBSCURE-STOCK & MORE, B.V.

  1. LIMITATION OF LIABILITY. Both the access to the website as well as the non-consent use that may be undertaken from the information in such website is responsibility of the person doing it. OBSCURE-STOCK & MORE, B.V. that may result from this access or use of information.

OBSCURE-STOCK & MORE, B.V. shall not be held responsible for any security error, that may be produced nor the harm caused to the IT system of the user (hardware and software), or to any folders or documents in such computer, as a consequence of:

Presence of a virus in the user’s computer used to access the services and content of the website. Browser malfunction. and/or outdated versions of it. OBSCURE-STOCK & MORE, B.V. will not be held responsible from the liability and speed of hyperlinks added in the website to direct to others. OBSCURE-STOCK & MORE, B.V

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