Frequently asked questions
Everything you need to know
What is your return policy?
If for any reason you are not satisfied, you may return the item within 14 business days of receiving your order for a full refund or exchange.
To initiate a return, please contact us and let us know the reason for your return. We will provide you with further instructions on how to return the package.
How long does shipping take?
We ship our products to customers all over the world and we want you to know that the shipping time will depend on your location. Typically, it takes 3 to 5 days for the package to arrive after it has been shipped.
Please note that we take pride in our craftsmanship and each piece of jewelry is made to order. The production process for each ring takes 1 to 2 weeks. This allows us to ensure that each piece is made to the highest standards and meets your specific requirements.
What is the quality of the jewelry like?
Our are made from high-quality 925 sterling silver. This type of silver is known for its durability and resistance to tarnishing, which means that the jewelry will maintain its shine and appearance over time and we can assure that our jewelry not only beautiful but also long-lasting.
How can I track my order?
At our jewelry webshop, we understand that you want to know the status of your order. That's why we include a tracking code with every purchase you make. You can easily follow the progress of your shipment from the time it leaves our workshop until it arrives at your door.
How do I care fo my jewelry?
To care for your silver jewelry, follow these simple steps:
Store your jewelry in a cool, dry place away from direct sunlight and moisture.
Keep it separate from other jewelry to avoid scratches and damage.
Clean your jewelry regularly with a soft cloth to remove dirt and oils.
Avoid exposing it to harsh chemicals and products, such as chlorine and perfumes.
suitable for sensitive skin?
925 sterling silver is a high-quality, hypoallergenic metal that is safe for people with sensitive skin. Unlike other metals, it does not contain any known irritants and is unlikely to cause any adverse reactions. Whether you have delicate skin or are simply looking for a comfortable and stylish accessory, 925 sterling silver is the perfect choice
What happens if the jewelry is lost or damaged during shipping?
If your jewelry arrives damaged, please contact us immediately with a description of the issue and a photo of the damaged item. We will then arrange for a full refund or send a replacement piece, whichever you prefer.
In the unlikely event that your jewelry is lost in transit, we will take all necessary steps to locate the package and resolve the issue as quickly as possible. If the package cannot be located, we will issue a full refund or send a replacement piece, whichever you prefer.
How to qualify for a return
Items must be unworn (apart from trying on)
Box/packaging must be included (promotional items not included)
You must inform us before returning your order, this is possible by clicking the chat icon below or you can contact us here
IMPORTANT - Items that do not meet these requirements are not eligible.
In cases of exchanges, you will need to pay for the shipping of the new item back to you.
Can I request a specific customization
At our jewelry webshop, we understand that everyone has their own unique style and preferences. That's why we offer the option to customize or alter your jewelry to make it even more special and personalized.
Whether you're looking to add an engraving, change the size, or make any other customization, we're here to help. All you need to do is reach out to us and let us know what you're looking for.
You can contact us through email or through our Instagram account, whichever is most convenient for you